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helps solve key challenges of call center analysis
APT’s software enables users to analyze each call center initiative at the rep and customer level.
The software identifies and automatically removes “extreme” customers or reps from the analysis.
APT determines the most accurate selection of control for each analysis, and can create “synthetic control groups” when there is not an intentional holdout.
Data automatically refreshes in the software, delivering up-to-date results without having to re-run analysis.